Last Updated: 21/07/2022

Please read these terms and conditions carefully before using Our Service.

These are the Terms and Conditions governing the use of Valmeego.com (website or application), and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 16.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

By accepting these Terms, you agree to be bound by these Terms.

A. General Terms

A1. Definitions

"Third Party Providers" are independent third parties and include, but are not limited to, independent service providers, accommodation providers, tour providers, Activity providers, restaurants, and/ or providers of mobility services.

"Third Party Services" include, but are not limited to, services and goods in the field of travel, hospitality, mobility, activities, grocery, and retail industries, provided to you by independent Third-Party Providers, such as, but not limited to, accommodation services. These are made available to you through the use of the application/ Website Services, as defined below.

"Travel Ecosystem" A network of travel destinations connected bringing economic benefits to their community. A travel destination is the combination of all the things to see and do, supported by the infrastructure of where to stay, where to eat, and how to get around.

"Valmeego" means Valmeego.com or any of its subsidiaries or affiliates (‘we’ or ‘us’).

"Valmeego Provided Services" means services provided directly to you by Valmeego which may be subject to separate terms between you and us. These may include, but are not limited to, travel services under the Valmeego brand.

"Trip Planner" person who organises, plans and/or books a trip on our platform.

"Ameego" means a person with in-depth knowledge of a destination or specific activity, who provide recommendations, advice and tips on the local area.

"Valmeego names, marks"means Valmeego or its licensor’s company names, logos, products, or service names, trademarks, service marks, trade dress, other indicia or ownership, or copyrights.

"Account" means an account (on Valmeego.com), through which you can plan and book Travel experiences on our platform.

"Booking" means the booking of a Travel experience on our platform, whether you pay for it now or later.

"Booking confirmation" means the voucher or ticket sent to your account, explaining the details of your booking.

"Valmeego.com", ‘us’, ‘we’ or ‘our’ means Valmeego.com

"Personal Wallet" our platform provides a personal wallet with each account created.

"Trip Wallet" means a wallet is provided with each trip created in your account, for trip expenses.

"Pay In Your Own Currency" means the payment option that we sometimes offer when a Service Provider doesn’t use your currency. This option lets you pay in your currency instead.

"Payment Method" means the method (credit card, debit card, bank account, Valmeego wallet etc.) used to make a payment or transfer money.

"Our Services" means the services provided on our platform.

"Platform" means the website/ app on which you can use our services.

"Service Provider" means the provider of a travel-related product or service on the platform.

"Terms" means the terms of use.

"Travel Experience" means one of the travel-related products or services on the platform (accommodation, activities services).

"Accommodation" means the provision of an accommodation service by a service provider.

"Attraction" means the provision of an attraction service by a service provider.

"Attraction service(s)", includes but is not limited to, tours, attractions, activities, and experiences.

"Credits" means a benefit with a monetary value. There are ‘Cash Credits’ and ‘Travel Credits’.

"Travel Credits" means a benefit with a monetary value that you can put towards the cost of a future Travel Experience but can’t ‘cash out’.

"Upfront Payment" means a payment that you make when you book a product or service (rather than when you actually use it).

"Rewards" means a benefit that you are promised.

"Individual Reward Criteria"means rules that apply to certain Rewards.

"PWA" means a progressive web application.

A2. Terms

1. When you use Valmeego’s services, you accept these Terms and any other terms that you’ve been provided with during the process.
2. If anything in these Terms is (or becomes) invalid, or unenforceable:
   • It will still be enforced to the fullest extent permitted by law.
   • You will still be bound by everything else in the ‘Terms’.
3. These Terms are laid out like this:
   • Section A: General terms, for all types of Travel Experiences
   • Section B: Products and Services (commitments)
   • Section C: Service Providers
4. If there is any mismatch between general and specific terms, the specific terms will apply.

A3. About Valmeego.com

Valmeego’s platform enables travellers to connect with each other, build travel ecosystems, and travel with knowledge. These Terms govern your use of Valmeego, our services, features, applications and technologies.

When you book services through Valmeego’s travel feed, Valmeego.com provides and is responsible for the platform- but not the Travel Experience itself.

We don’t charge you to use Valmeego, or the products and services covered by these Terms. Instead, businesses provide and advertise their services on our platform. By using our products and services you agree that we can show you ads and deals that we think will be relevant to you and your interests. We use a personal recommendation system and your personal data to help determine which advertisements to show you.

We don’t provide your personal data to advertisers unless you have granted us permission. Instead, advertisers can tell us the type of audience they want to see their ads. Our privacy policy explains how we collect and use your personal data to determine the ads you see and provide the other services described below.

A4. Our Platform

We take reasonable care in providing our Platform, but we cannot guarantee that every piece of information is accurate (we receive information from Service providers). To the extent permitted by law, we cannot be held responsible for any errors, or missing bits of information. We will correct and fix them as soon as we can.

Valmeego platform provides a personal recommendation model enabling users to provide a link to a good service with their friends. We’re not a party to the terms between you and the service provider. The service provider is solely responsible for the Travel Experience.

To create and organise a trip and/or make a booking, you will need to create an account. Please make sure all your personal information (including payment and contact details) are correct and up to date. You are responsible for anything that happens with your account, please keep your username and password secret.

Unless otherwise indicated, you need to be at least 16 to use the platform.

A5. Our Values

You will:

Abide by our values.

Valmeego aims to provide an online travel environment where people conduct themselves is a respectful, honest manner. We intend to bring the human touch back into the online travel market. Valmeego users are expected to be friendly, and courteous in their manner and to have integrity, fairness, and honour in their dealings with each other.

• Comply with all applicable laws
• Cooperate with any anti-fraud, anti-money laundering checks we may carry out.
• Not use the platform to make fake trips or bookings.
• Not cause any nuisance or behave inappropriately to any Valmeego members.

A6. Prices

Valmeego is free to join and use.

When you make a booking on Valmeego, you agree to pay the cost of the Travel experience, including any charges and taxes that may apply. Some of the prices you see may have been rounded to the nearest whole number. The price you pay will be based on the original, ‘non-rounded’ price.

Obvious errors and misprints are not binding. For example, if you book a luxury suite that was mistakenly offered for €5, we may simply cancel that booking and refund anything you paid.

Service Providers have the right to choose the cost of their products and services.

A7. Payment

For some products and services, the Service Providers will require an Upfront Payment and/or a payment taken during your Travel Experience.

If the service provider requires an upfront payment, it may be taken or pre-authorised when you make a booking, and it may be non-refundable. Before you book, please check the Service providers upfront payment policy (available during the booking process) which we don’t influence and aren’t responsible for.

Valmeego uses Stripes Online payment processor to hold your card details and payments made through Valmeego. Valmeego does not store or manage transactions made through Valmeego.com.

If you know of or suspect any fraud or unauthorised use of your payment method, please contact your payment provider, who may cover any resulting charges, possibly minus an excess.

If the currency selected on the platform isn’t the same as the Service Providers currency, we may:

• Show prices in your own currency.
• Offer you the ‘Pay in your own currency’ option.

You’ll see our Currency Conversion Rate during checkout. If we charge you fees in connection wit any such services, you’ll find the fee expressed as a percentage over European Central Bank rates.

A8. Policies

When you use Valmeego’s platform and make a booking, you accept the applicable policies as displayed. You’ll find each Service providers cancellation policy and any other policies (about age requirements, security, damage deposits, etc) on our platform: on the Service provider profile page, during the booking process, in the fine print, and/ or in the confirmation ticket (if applicable).

If you cancel a booking, reservation, or don’t show up any cancellation/ no-show fee and any refund will depend on the Service Provider’s cancellation/ no-show policy. Some bookings can’t be cancelled for free, while others can be cancelled for free before a deadline.

If you book a Travel experience by paying in advance (including all price components and/ or a damage deposit if applicable), the Service Provider may cancel the booking without notice if they can’t collect the balance on the date specified. If they do, any non-refundable payment you’ve made will only be refunded at their discretion. It’s your responsibility to make sure the payment goes ahead on time, (that your bank, debit card or credit card details are correct, and/ or that there’s enough money available in your Valmeego wallet).

If you think you’re not going to arrive in time, please contact your Service provider and tell them when they can expect you, so they don’t cancel your Booking. If you’re late, we are not liable for the consequences (e.g., the cancellation of your booking, or any fees the Service Provider may charge).

As the person making the booking (trip planner), you are responsible for the actions and behaviour (in relation to the travel experience) of everyone in the group. You are also responsible for obtaining their permission before providing us with their personal data.

Our Data Policy explains how we collect and use your personal data to determine some of the ads you see and provide all of the other services described below. You can also go to your settings at any time to review the privacy choices you have about how we use your data.

If you use Valmeego’s platform, you must adhere to our policies, for example- Ecosystem standards, commercial terms, advertising policies, etc.

A9. Privacy and cookies

If you create an account on Valmeego, or make a booking, please see our Privacy and Cookie Policies for more information on privacy, cookies and how we may contact you and process your personal data.

A10. Accessibility Requests

If you have any accessibility requests:

• About our platform and/or services please contact our Customer Service team.
• About your Travel Experience, filter’s can be accessed in the travel feed, or through direct contact with the service provider- Valmeego provides a direct chat contact.

A11. Insurance

If you have bought insurance through our platform, please refer to the policy document(s) for the terms and for further information. These Terms do not apply to insurance.

A12. Credits, Rewards and Valmeego's Wallet

1. Credits

Travel Credits will be issued to an individual if they fit the individual credit criteria that apply. If we make a clerical error (i) in calculating your credit or (ii) in converting currencies related to your credits, we can always change, or correct balances shown.

How to get credits. Travel Credits are usually issued when a cancellation is made, you can use these to book another service through Valmeego’s platform. We may issue credits for other reasons- for example, if your Travel experience didn’t live up to our usual high standards.

Where to find your credits. Once you have received some credits, you will find them stored in your wallet in your Valmeego.com account. On the ‘wallet’ feature you can view all your transactions made, you will see when credits were received and spent, and when they expire. If you have cash credits, you will be able to cash them out via stripe.

Types of credits. Travel credits can only be spent on Travel experiences advertised on our platform. Cash credits can be cashed out of your wallet or spent on any travel experience that you can pay for using travel credits.

2. Rewards

We may issue Rewards to you- at our sole discretion and (a)subject to the terms here in A13 and (b) individual Reward Criteria that apply. If we make a clerical error (i) in calculating your reward or (ii) in converting currencies related to your reward, we can always change, or correct balances shown.

How to get rewards. . You might, for example get a reward by making a certain number of bookings in a given time period. Services you have used might present you with a personalised deal as a reward for loyalty and repeat business. When a reward is available, we’ll explain what the specific conditions are and how to use it.

Where to find your Rewards. . Once you have received one or more rewards, you will find a notification on your account and/ or a message from the service provider with a link of the reward. You will see the reward you’ve earned, what actions still need to be taken to obtain the reward(s0), and any other terms and conditions.

Type of rewards. You might receive Credits, deals, discounts, verification, or something different. We’ll explain each reward at the appropriate time.

To receive any type of rewards, you must when qualifying for and using the credits:

• Have an account on Valmeego
• Be at least 16 years old
• Meet the individual reward criteria
• Not violate the rewards & wallet terms.
• Have a valid credit card, to qualify for cashback rewards.

When a reward is available, the individual reward criteria will explain how you can qualify for it. There may be:

• Time-sensitive restrictions (e.g. Offers with expiry dates)
• Platform restrictions (e.g. Promotional codes that can only be used in our platform)
• Property restrictions (e.g. Offers that can only be used with specific service providers)
• A Minimum spend (e.g. Reward that you’ll only learn when you spend at least a certain amount on a booking)
• Maximum reward value (for either monetary or non-monetary rewards)

Rewards cannot be sold, encumbered, or transferred in any way to a third party. In the event of an account holder’s death, their Account will be closed, and their rewards (if any) will be cancelled.

3. Wallet

All data, including personal data, will be processed in accordance with our privacy policy and applicable data protecting laws and regulations. It will be shared with Service providers as required by the wallet programme. Valmeego’s wallets can only be used to pay for service’s in Valmeego.

If you create an account on Valmeego a personal wallet will automatically be created. In addition, every trip created automatically has its own associated wallet for collecting and paying group expenses. Wallet transactions are processed by Stripe, Valmeego.com do not store or manage your bank details.

Your obligations:

• You’re responsible for making sure that all information is correct, complete, and up to date.
• You may not use your wallet in any way this is misleading, unfair, or harmful.

If you don’t adhere to the rules In this section, we may automatically suspend or cancel your wallet(s).

A.13 Intellectual property rights

Unless otherwise stated all rights in our platform (technology, content, trademarks, design. Etc) are owned by Valmeego.com and by using our platform you agree to do so for its intended purpose only and respecting the conditions set out below:

You are not allowed to monitor, copy, scrape, download, reproduce, or otherwise use anything on our platform for any commercial purpose without the written permission of Valmeego.com or its licensors.

We keep a close eye on every visit to our platform, and will block anyone (and any automated system) we suspect of:

• Conduct an unreasonable amount of searches
• Using any device or software to gather prices or other information
• Doing anything that places undue stress on our Platform

By uploading any picture or video to our platform, you’re confirming that it complies with our criteria and that:

• It doesn’t contain any viruses
• You’re allowed to share it with us
• We’re allowed to use it on our platform and in relation to further commercial purposes (including any promotional context), everywhere, forever (when you let us know we can use it we will consider any such reasonable request)
• It doesn’t infringe the privacy rights of other people
• You accept full responsibility for any legal claims against Valmeego.com related to it

To make it clear; we’re not responsible or liable for any picture or video uploaded to our platform, we’re allowed to remove any picture or video at our discretion. For instance, if we detect that a picture or video which does not meet the above criteria.

A.14 What if something went wrong

1. If you have a query or complaint, please contact our Customer Service team. You can do this by accessing your account through our application or. You can help us help you as quickly as possible - by providing:
   • your Booking confirmation number, Service provider details, your Valmeego account details and the email address you used when you made your Booking
   • a summary of the issue, including how you’d like us to help you
   • any supporting documents (bank statement, pictures, receipts, etc.)
2. All queries and complaints are recorded, and the most urgent ones are treated as highest priority.
3. If you're a resident of the European Economic Area and you’re not happy with the way we handle your complaint, you may be able to complain via the European Commission's ODR (Online Dispute Resolution) platform (ec.europa.eu/odr).
   It depends on what your complaint was about:
   • if it was about a service provider (accommodation, attraction, transportation) you can use the ODR platform
4. We do try to resolve disputes internally, and we’re not obliged to submit to any alternative dispute resolution procedures handled by independent providers.

A15. Communication with the Service Provider

We give you direct access to communicate with your service provider on our platform, we can’t guarantee that they’ll read or reply to you. The fact that you contact them, or that they contact you doesn’t mean you have grounds for legal action.

A.16 Meausres against unacceptable behaviour

We want Valmeego to be a place where people enjoy and feel safe planning their next travel trip, and are comfortable in sharing their past travel experiences, recommendations, and tips.

1. We have the right to suspend your account(s), cancel your current activity or permanently disable access to your account if you failed to adhere to our policies or our values. We may also suspend or disable your account if you repeatedly infringe other people’s intellectual property rights to the point where we are required to do for legal reasons.
2. We have the right to stop you making any Bookings, to cancel any Bookings you’ve already made, and/or to stop you using our Platform, our Customer Service, and your Account. Of course, we’ll only do this if, in our opinion, there’s a good reason to - for example:
   • fraud or abuse
   • non-compliance with Our values, or with applicable laws or regulations
   • inappropriate or unlawful behaviour (e.g. violence, threats or invasion of privacy) in relation to us, any of the companies we work with – or anyone else, for that matter.

If we cancel a Booking as a result, you won’t be entitled to a refund. We may tell you why we've cancelled your Booking, unless telling you would (a) contravene applicable laws and/or (b) prevent or obstruct the detection or prevention of fraud or other illegal activities. If you believe we have incorrectly cancelled your Booking, please contact our Customer Service team.

A17. Limitation of Liability

1. To the extent permitted by mandatory consumer law, we’ll only be liable for costs you incur as a direct result of a failure on our behalf. This means, to the extent permitted by law, we won’t be liable for (e.g.) any:
• indirect loss or indirect damage
• inaccurate information about a Service Provider
• product, service or action of a Service Provider or other business partner
• mistake in an email address, phone number or credit card number (unless it’s our fault)
• force majeure or event beyond our control.
2. We will exercise professional diligence in providing our Products and services to you and in keeping a safe, secure, and error-free environment. Provided that we have acted with professional diligence, we do not accept responsibility for losses not caused by our breach of these Terms or otherwise by our acts; losses that are not reasonably foreseeable by you and us at the time of entering into these Terms; and events beyond our reasonable control.
3. If you are in breach of these Terms and/or the Service Provider’s terms, to the extent permitted by law:
• we won’t be liable for any costs you incur as a result, and
• you won’t be entitled to any refund.
4. To the extent permitted by law, the most that we, or any Service Provider, will be liable for (whether for one event or a series of connected events) is the cost of your Booking, as set out in your confirmation booking(ticket).
5. Nothing in these terms will limit our (or the Service Provider’s) liability in respect of our (or their) own (i) negligence that leads to death or personal injury or (ii) fraud or fraudulent misrepresentation.
6. We don’t make any promises about Service Providers’ products and services (apart from what we expressly state in these Terms). Making the right choice(s) is entirely your responsibility.
7. Just to make it clear: nothing in these Terms will entitle any third party other than the Service Provider to anything.
8. You may be protected by mandatory consumer protection laws and regulations, which guarantee you rights that no company’s terms can overrule. In that case, our liability is determined not just by these Terms, but also by any applicable consumer protection laws and regulations

A18. Applicable law and forum

1. To the extent permitted by mandatory local (consumer) law, these Terms and our services will be governed by Irish law.
2. To the extent permitted by mandatory local (consumer) law, any dispute will exclusively be submitted to the competent courts the Republic of Ireland.

B. Prodcuts and Services

B1. The service we provide:

Our mission is to create a global network of local travel ecosystems. Creating value and business in local communities. To help advance this mission, we provide the products and services described below:

1. Personal experience for you, personal recommendations:

   Valmeego provides a unique experience for all its users. Our network of local travel ecosystems provides value every day; from ads, trips, local knowledge, and content that you see in our travel feed. We use the data that we collect- for example, the choices and settings you select, what features and tools you prefer to use- to personalise your experience.

2. Connect you with people/organisations:

   We help you find and connect with people (travellers), local Ameego’s, Businesses, Destination Promoters and others that matter to you across Valmeego. We allow our members to connect with each other in Valmeego’s global ecosystem. For example- Valmeego allows Trip Planner’s to create trips, invite their trip members, and communicate with local Ameego’s to gain local knowledge on their destination of choice.

3. Empower you to travel with knowledge and communicate about your travel plans or interests:

   Valmeego empowers people to plan their travel trips with ease and enables them to communicate with all members of the Travel Ecosystem- e.g. Businesses, Fellow travellers, Destination promoters and Ameego’s. Share deals, events, knowledge, photos, and videos in Valmeego’s travel feed. We provide users with all the tools necessary to plan their trip from beginning to end, using local knowledge

4. Help you discover deals/content/services that may interest you:

   We show you ads, offers, travel content, inspiration, and posts of your friends to help you discover content and inspire your trips. Ameego’s offer local knowledge to users who request it, recommending places to stay and things to see or do using the knowledge of a local. Have confidence in your plans before you arrive in destination.

5. Combat harmful conduct + protect and support our ecosystem:

   Valmeego aims to protect and support the members of our ecosystem. We use an advanced technical system to detect misuse of our services, harmful conduct towards others and situations where we may be able to help support or protect our ecosystem. If we learn of a member or content like this, we will take appropriate action- for example, removing content, disabling an account, or contacting law enforcement.

6. Integrates technology and human interaction to provide safe and functional services for Valmeego members:

   We use advanced technologies and human interaction to provide a seamless platform for our uses. We believe that person to person interaction is beneficial to its participants, especially in travel. We provide a means of creating positive experiences and memories in travel and hospitality which are primarily the result of positive personal interactions.

7. Provide consistent and seamless experiences across Valmeego’s platform

   Our network of local travel ecosystems provides inspiration, local knowledge, advice and deals directly from any destinations. Our users have access to tools which connect people, groups, businesses and Ameego’s. We design our systems so that your experience is consistent and seamless across Valmeego’s platforms.

8. Enable global access to our services:

   To operate our global service, we need to store and distribute content and data around the world, including outside your country of residence. This infrastructure may be operated or controlled by Valmeego.

C. Service Providers

C1. Scope of this Section

This section contains specific terms for Providers of Products and Services

C2. Contractual relationship

1. When you make a booking on Valmeego it’s directly with the Service Provider. We are not a ‘contractual party’ to your booking. We do not (re)sell, offer or provide any Products or Services on our own behalf - when you book you enter into a contract directly with the Service Provider.
2. Valmeego.com owns and operates the Platform. We act solely as the Platform and are not involved in the Third-Party Terms. We are not responsible for your ticket and (to the fullest extent permitted by law) have no liability to you in relation to your Booking.
3. Our Platform shows Service Providers that have a commercial relationship with us.
4. Information about service providers (e.g. Facilities, sustainability measures) and their Travel Experiences (e.g. prices, availability and cancellation policies) is based on what they provide to us. They’re responsible for making sure it’s accurate and up to date.

C3. What we will do

1. We provide the Platform on which Service Providers can promote and sell their Service Providers – and you can search for, compare, and book them.
2. Once you’ve booked your service, the Service Provider will provide you with details of your booking through Valmeego.
3. Depending on the terms of your Booking, you may be able to change or cancel it through direct communication with the Service Provider.

C4. What you need to do

1. Create an account on Valmeego, fill in all your contact details correctly, so we and/or the Service Provider can provide you with information about your booking, and if necessary, contact you.
2. Read these Terms and the terms displayed during the booking process carefully.

C5. Price and Payment

1. See ‘Prices’ (A6) and ‘Payment’ (A7) above.

C6. Amendments, cancellations, and refunds

1. See ‘Policies’ (A8) above.